Contact Centre
Call/Contact Centre solutions in their different components (CTI, ACD, IVR) and integration with CRM solutions, electronic mail and Fax Server. The services in these areas range from consultancy and the technological implementation of the infrastructure, to the support, operation and maintenance of the Contact Centre. |
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| Who is this aimed at? |
The Call/Contact Centre service is suitable for all Organisations which, independently of their size, need to manage multiple contact channels (e-mail, fax, telephone, SMS) from/to the outside in an integrated manner. |
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| Description of the service |
Implementation and management of Call/Contact Centre solutions, in their different components: |
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| ACD (Automatic Call Distribution) |
| CTI (Computer Telephony Integration) |
| IVR (Interactive Voice Response) |
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| Implementation/integration of complementary services: |
Unified Messaging (UM) solutions with the integration of:
:: Voice Mail Messages
:: Electronic mail, Fax and SMS |
| Call Recording Systems |
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