Mobile Service Information

ONITELECOM – INFOCOMUNICAÇÕES, SA, a Portuguese public limited company headquartered at Avenida D. João II, Lote 1.16.01, 8º Piso, Parque das Nações, 1990-083 Lisbon, Portugal, with a share capital of € 4,680,000 (four million six hundred eighty thousand euros) with unique registration number and person collective 504 073 206.

Contact Points

The Customer Service Line is available through our website.

Information about the electronic communication services
Description of the provided services:

Mobile Voice Service

Service that allows the CUSTOMER, from a mobile handset, to make and receive national, international and roaming communications, make and receive data communications, send and receive text messages (“SMS” – short message service), multimedia messages (“MMS” – multimedia message service) and access to emergency numbers through a number or numbers in a national or international telephone numbering plan.

Mobile Data Service

Service that allows access to the Internet and to make mobile data communications in national and roaming territory.

Roaming

Service that allows to make or receive voice calls and send or receive data (including SMS, MMS and Internet access) in any country as if in Portugal, through the operators that Oni has agreement with. The voice and mobile data roaming service, may at any time be activated/deactivated with no extra cost through CUSTOMERS SERVICE 16500, which is able to provide all information related to the roaming service.

This service is available by default for all mobile service tariffs that can be subscribed nationwide.

When in roaming in the European Economic Area (EEA includes European Union, United Kingdom, Norway and Liechtenstein), voice calls and SMS between EEA countries and mobile data service are discounted to their respective plafond at no additional cost to their use in the national territory. Once the plafonds have been consumed, the extra-plafond tariffs of the respective plan will apply.

Mobile Services

Assembly of all services above mentioned.

Coverage

More information about service coverage available at CUSTOMERS SERVICE 16502.

Documents | IARC

ONI IARC , the offer of “Infrastructures suitable for Hosting Electronic Communications Networks” by ONI, is published in compliance with Art. 17, paragraph c) and Art. 21, nº 1 of DL123/2009, with the wording provided for was given by DL 258/2009. This offer provides electronic communications operators with access to and use of conduits and associated infrastructure, owned or managed by ONI, for the purpose of installing cables and associated equipment, with the aim of building their own electronic communications networks.
All details of the offer can be found in the PDF documents, available for download on this page.

Who is it for?

ONI IARC is an offer exclusively addressed to Electronic Communications Companies, customers, recognized and authorized by ICP ANACOM, to operate in the national electronic communications market.

Benefits

This offer facilitates access to ONI’s existing conduit infrastructure, allowing the client operator a greater coverage in terms of geographic coverage and an optimization of construction and maintenance costs.
It enhances the optimization of resources, contributing to the practice of a responsible environmental policy.

IARC

Annexes

1 – Características Técnicas das Condutas e Câmaras de Visita

2 – Critérios Avaliação Espaço em Condutas e Infraestruturas Associadas

3 – Procedimentos de Gestão de Pedidos

4 – Formulários

5 – Credenciação

6 – Manual de Procedimentos e de Especificações Técnicas

7 – Regras de Facturação

8 – Declaração de Direito de Acesso e Utilização

Documents | Oni Network

In this section, the specifications are available for download, under the terms and for the purposes of article 30 of Decree-Law no. 192/2000, of 18 August, and without prejudice to any intellectual property right belonging to OniTelecom or third parties, the specifications of network interfaces.

Documents are not part of any contract with customers or suppliers.

Users of these documents should not limit themselves to the information included in them but should carry out additional tests of their equipment to certify its operation on the OniTelecom network, under penalty of being responsible for any damage or loss in any way resulting from the use of this information.

OniTelecom reserves the right to change, partially or in full, the information contained in the documents.

SFT – Interface Digital – Apendice I (outubro 2021)

SFT – Interface Digital – Apendice II (outubro 2021)

SFT – Interface Digital – Apendice III (outubro 2021)

SFT- Interface Digital (outubro 2021)

SFT- Linha Analógica (outubro 2021)

Circuitos Digitais – Acesso ADSL (outubro 2021)

Circuitos Digitais – PDH e SDH (outubro 2021)

ONI: Service Information

Start: 28.04.2025 | 16h55

Unscheduled outage

ONI informs that, due to the nationwide power outage, there are some restrictions on ONI’s network that may affect fixed and mobile telecoms services in some areas of the country.

ONI’s operational teams have been immediately activated, the contingency plan has been implemented and the crisis committee has been activated.

ONI’s technical teams are monitoring and mitigating the impacts in order to ensure the greatest possible stability of services during the impact period and the subsequent restoration/recovery process.

 

Start: 30.04.2025 | 15h

Update

ONI network is back to normal.