MANAGEMENT SITE
The Customer Portal is a tool for managing and monitoring the services provided by Oni. Through this you can consult in total security, invoices, services usage, performance reports, open tickets, download relevant documentation, among others.
To access the customer portal click here
To access the cloud portal click here
Customer Support
T: 16500
Working days from 09h to 19h, free calls from all national fixed networks and ONI mobile network, 30 cents/min (VAT included), from other mobile national networks.
E: 16500@oni.pt
Portability Announcement and Tariff Information
Helpline for activating or deactivating the portability announcement, to access tariff information and mobile customer support.
T: 16502
24 hours a day, 7 days a week.
Free from Portugal, from abroad dial +351 928 519 999 (Free in the Eurotariff zone, paid in other zones according to the roaming tariff in force).
Customer Ombudsman
T: +351 300 504 548
E: provedor@oni.pt
Billing and Litigation | +351 211 154 300
Tuesdays and Thursdays from 15h to 18h
General | +351 211 154 300
Working days from 9h to 18h
Central of Operational Management | 800 500 800
Everyday 24 hours (free)
Roaming Support | +351 928 519 999
(from abroad)
Available 24 hours a day. Free calls at the Eurotariff zone; paid on the remain zones according to the roaming price list.
ONICARDS Line | 707 503 334
Working days from 9h to 18h (Fixed network: €0,09/min, mobile network: €0,13/min. Billed per second after the 1st minute).
Tarifs
Browse the Special Services Tarifs
Documents
In this section, available for download, are the documents regarding the interface of networks specifications and IARC offers from Oni.